Previous incidents

Summary of Incident

On October 23, 2024, a system issue impacted the processing of specific background jobs in our European production environment. We apologize for any disruption this may have caused and thank you for your patience.

What happened?

After a hotfix deployment to address a prior incident, the workers responsible for processing job queues in our European production environment failed to resume operations, leading to delays and inaccuracies in market data updates.

**Wh...

Summary of Incident

On October 21, 2024, we experienced an issue related to a recent deployment of a significant upgrade to our custom fields functionality. This issue was limited to trades edited via the Molecule user interface by some users. We apologize for any inconvenience this may have caused and appreciate your patience while we improve our product features.

What happened?

The deployment of a major upgrade to our custom fields features inadvertently created a race condition,...

Summary of Incident On September 9, 2024, between 18:22 UTC to approximately 18:37 UTC, a brief service disruption impacted our Europe-based users. We regret any inconvenience caused and thank you for your patience and understanding.

**What happened?**An outage affected access to our system for users in Europe for a period of 15 minutes.

**Why?**The outage occurred due to a human error while preparing for disaster recovery testing, which inadvertently led to the removal of criti...