This incident has been resolved. We have not seen any issues with reconciliations or any 3rd party data.

Incident Report: Incomplete Valuation Data - Resolved

Date of Resolution: July 1, 2024

Summary

On Monday morning, July 1, 2024, an issue where certain trades were missing valuation entries was identified and addressed the same day. We apologize for any inconvenience this may have caused and appreciate your understanding.

What happened?

The Molecule application has a feature that limits how far into the future valuation entries will be created when trades are made....

Summary

On May 10, 2024, from 08:03 AM to 08:09 AM CST, a brief service interruption affected our US-based users. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

What happened?

The system became unavailable to US users for approximately 6 minutes due to excessive frontend resource requests that resulted in unresponsive web application nodes.

Why?

The outage was triggered by an unusual surge in resource demand due to excessi...