The ICE connection has been restored and trade feeds are running normally again across all ICE-connected accounts. Any trades executed during the interruption will be re-fetched. Thank you for your patience.

Postmortem

Incident Report: EU Production Unavailability — 7 September 2026

Status: Resolved

Duration: 2 hours, 15 minutes

Summary

On Monday, 7 September 2026, Molecule's EU production environment became unavailable at 07:41 CEST (05:41 UTC) and was fully restored at 10:01 CEST (08:01 UTC). The cause was growth in valuation and event data that outpaced provisioned storage on that environment.

Service was restored by expanding database capacity and draining queued work....

We resolved an issue with our CME trade adaptor that started around 9:30am CST which affected our US based customers. We have re-established our connection and we have captured all of trades that may have been impacted during the outage. Please let support@molecule.io know if you discovery anything amiss.