Summary of Incident On September 9, 2024, between 18:22 UTC to approximately 18:37 UTC, a brief service disruption impacted our Europe-based users. We regret any inconvenience caused and thank you for your patience and understanding.

**What happened?**An outage affected access to our system for users in Europe for a period of 15 minutes.

**Why?**The outage occurred due to a human error while preparing for disaster recovery testing, which inadvertently led to the removal of critical system resources.

Corrective/Preventive ActionsTo prevent similar incidents in the future, we are the following action:

• Enhanced Protections: Implement additional safeguards in Molecule's test and production environments to prevent accidental removal or interruption of critical components.

We sincerely appreciate your continued patience and understanding as we work to improve the reliability of our services.

On September 9, 2024, users experienced an outage from approximately 18:21 UTC to approximately 18:37 UTC. We apologize for the inconvenience and will provide an update with details in the coming days.