Summary

On January 27, 2026, some customers experienced missing or delayed trade valuations due to a performance issue in our market-data processing pipeline.

What Happened?

A recent database upgrade exposed an inefficiency in our market-data copier, leading to excessive memory usage for certain large ("big-bang") accounts. This slowed downstream systems, causing valuation jobs to stall or fail. The incident was mitigated by 9:35 AM CT the same day.

**Root Ca...