Previous incidents

Yesterday, we had an outage that affected 1) users who weren't already logged in for the day, and 2) users who were using Excel to access Molecule. It lasted about 4 hours, and that's close to our total downtime on an average year. We're sorry. Here's what happened.

In Summary

Molecule (and a fair bit of the rest of the Internet) uses a service called Auth0 (https://www.auth0.com) to make our users' logins more secure. It went down for the first time we've...

This incident has been resolved.

Power has been restored across Houston. We appreciate your patience while working through this unforeseen event.

This issue has been resolved. All trades should now be valued correctly for 2/9/2021.