Previous incidents

November 2020
Nov 30, 2020
1 incident

VaR Engine Outage

Resolved

Resolved Nov 30, 2020 at 8:26pm UTC

This problem has been resolved. Please contact support@molecule.io to request having VaR ran for any historical dates that are missing. We apologize for any inconvenience this caused.

1 previous update
Nov 25, 2020
1 incident

AWS Infrastructure Issues

Resolved

Resolved Nov 26, 2020 at 6:13pm UTC

This incident has been resolved.

1 previous update
Nov 02, 2020
1 incident

Molecule Reports

Resolved

Resolved Nov 2, 2020 at 4:31pm UTC

This incident has been resolved.

2 previous updates
October 2020
Oct 13, 2020
1 incident

CME Market Data

Resolved

Resolved Oct 13, 2020 at 10:52pm UTC

This issue has been resolved and we expect no issues obtaining today's settles. We apologize for the inconvenience and appreciate the patience while we worked through this unexpected issue.

2 previous updates
September 2020
Sep 28, 2020
1 incident

Infrastructure slowness

Resolved

Resolved Sep 29, 2020 at 12:32am UTC

The primary underlying causes of the infrastructure slowness have been identified and resolved at this time. The issue was with our queuing infrastructure and we will be monitoring it closely for the next several days to minimize any further customer impacts.

To ensure position and P&L quality, we have refreshed valuations for trades that were created or modified today.

1 previous update