An EU Severity 1 incident occurred where market data is not loading or copying, causing downtime for customers; the issue was triggered by a web alert and began at 9:22:03 AM UTC on 2/13/2026 (the incident was created by a web alert at 8:51:02 AM UTC); the cause is EU workers not scaling up because the Horizontal Pod Autoscaler didn't obtain CPU metrics, and the response involved manually scaling the workers to process the market data queue first and verifying customer accounts.
Further root cause analysis will be performed and actions taken to ensure this scaling issue doesn't reoccur. We apologize for any interruption in your daily business.
Posted Feb 13, 2026 - 04:16 CST
Monitoring
We are monitoring the market data which continues to load after we scaled up our workers to handle the processing. A large data file backed up our processing of market data which we are now steadily processing. We are actively checking data across all customers to ensure market data has loaded.
Market data is loading on delay. Performance is degraded due to a large market file. We have scaled up our processing workings to handle the load. We investigating further to ensure full processing of market files and will continue to monitor until we are confident this is resolved. Everything else is up, working and accessible.
Posted Feb 13, 2026 - 03:50 CST
Investigating
We are currently experiencing a technical issue which has prevented the Morningstar settlement market data from updating for yesterday (2026-02-12). Separately, no copied market data has been generated for today.
Our Engineering team is actively investigating the issue.
We will provide an update as soon as the matter has been resolved. Thank you for your understanding.